Who is the qualification for?

This qualification has been developed to provide those new to running, or looking to run, licensed retail premises with an overview of the areas of management responsibility that are essential for them to know to run their business successfully. The intensive 3 day programme is designed to suit everyone, with or without previous experience in the industry.

The course syllabus includes:

  • cash security and stock control
  • catering
  • customer service
  • employment law
  • financial management
  • gaming and machine income
  • health and safety at work
  • management of internal and external areas
  • management of staff
Download PDF factsheet for full details

What does the assessment involve?

The BIIAB Level 2 Introduction to Licensed Retail Operations qualification is a BIIAB Level 2 QCA nationally accredited qualification.

Whilst we firmly believe that the course is the key part of attending and not the qualification – there is a great opportunity to gain a recognised qualification, welcomed by pub companies. Assessment is by means of a short, closed book examination which uses multiple-choice questions.

Further information